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Doctors Housing and Educational Pvt., having its registered office at Flat No.1, No.14, Second Main Road, Vengeeswarar Nagar, Vadapalani, Chennai-600026 (“Company”, “we”, “us” or “our”), respects the privacy of individuals who visit and use our website [WEBSITE URL] (“Website”).

This Privacy Policy (“Privacy Policy”) explains how we collect, use, process, store, disclose and protect personal information obtained through the Website and through related communications arising from your use of the Website.

By accessing or using the Website, submitting an enquiry, registering your details, requesting information or otherwise interacting with us through the Website, you acknowledge that you have read and understood this Privacy Policy.

1. SCOPE OF THIS PRIVACY POLICY

1.1 This Privacy Policy applies to personal information collected through:

our Website;

enquiry and contact forms;

project registration forms;

property enquiry forms;

online booking or payment facilities, where applicable;

email communications;

telephone communications;

WhatsApp or any other messaging platforms used by the Company;

digital marketing campaigns;

social media interactions; and

other electronic or offline interactions connected with the Website or our services.

1.2 This Privacy Policy does not necessarily apply to third-party websites, applications or services linked to or accessible through our Website.

1.3 Such third parties may have their own privacy policies, terms and practices, which users are advised to review separately.

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information.

2.1 Personal Information

This may include:

name;

residential or correspondence address;

email address;

telephone/mobile number;

date of birth, where required;

occupation or professional details, where voluntarily provided;

communication preferences;

property preferences;

project preferences; and

other information voluntarily provided by you.

2.2 Property-Related Information

Where relevant to your enquiry or transaction, we may collect information relating to:

property of interest;

preferred project;

preferred plot/unit;

budget;

purchase requirements;

booking details;

transaction details; and

other information necessary to process your enquiry or transaction.

2.3 Transaction and Payment Information

Where applicable, we may collect information necessary for processing a transaction, booking or payment.

Payment details may be processed through authorised banks, payment gateways or other third-party service providers.

Where possible, sensitive payment information such as complete card details may be handled directly by the relevant payment service provider rather than being stored by the Company.

2.4 Technical Information

When you visit the Website, certain technical information may be collected automatically, including:

IP address;

browser type;

device type;

operating system;

approximate location derived from technical information;

pages visited;

date and time of access;

referring website;

browsing behaviour on the Website; and

other technical or diagnostic information.

2.5 Cookies and Similar Technologies

We may use cookies, pixels, tags, analytics tools and similar technologies to improve Website functionality, understand Website usage and support marketing activities.

Please refer to the Cookies section below for further information.

3. HOW WE COLLECT INFORMATION

We may collect information:

a. directly from you when you submit an enquiry;

b. when you register on the Website;

c. when you request a brochure, call back or project details;

d. when you contact us by telephone, email or any other messaging applications;

e. when you participate in surveys, campaigns or promotional activities;

f. automatically through your use of the Website; and

g. from authorised service providers or marketing partners where legally permitted.

4. PURPOSES FOR WHICH WE USE YOUR INFORMATION

We may use personal information for legitimate and lawful purposes, including:

4.1 Responding to Enquiries

To:

respond to enquiries;

provide project information;

arrange call backs;

provide brochures or other requested information;

schedule site visits; and

communicate with prospective customers.

4.2 Property and Transaction Services

To:

process property enquiries;

facilitate bookings;

process applications;

provide transaction-related information;

communicate regarding documentation;

facilitate registration and related processes; and

provide customer support.

4.3 Communication

We may use your contact information to communicate with you regarding:

your enquiry;

requested information;

project updates;

appointments;

transactions;

documentation;

customer service; and

other communications relating to services you have requested.

4.4 Marketing

Subject to applicable law and your preferences, we may use your contact information to send information regarding:

new projects;

property launches;

offers;

promotions;

events;

updates;

newsletters; and

other real-estate opportunities or services.

You may opt out of promotional communications in accordance with applicable law.

4.5 Website Improvement

We may use technical and usage information to:

analyse Website traffic;

understand user preferences;

improve Website design;

improve functionality;

identify technical problems; and

improve our services and user experience.

4.6 Security and Fraud Prevention

Information may be used to:

protect the Website;

detect fraud;

prevent unauthorised access;

investigate suspicious activity;

maintain system security; and

protect the rights and property of the Company and users.

4.7 Legal and Regulatory Compliance

We may process information where necessary to:

comply with applicable laws;

comply with regulatory requirements;

respond to lawful requests;

comply with court orders;

establish, exercise or defend legal claims; and

protect the Company's legal rights.

5. LEGAL BASIS FOR PROCESSING

We process personal information only for lawful and legitimate purposes.

Depending on the circumstances, processing may be based on:

your consent;

your request for information or services;

performance of a contract or steps taken before entering into a contract;

compliance with applicable legal obligations;

legitimate business purposes permitted under applicable law; or

protection of rights, property and security.

Where consent is required under applicable law, we will seek such consent in an appropriate manner.

6. CONSENT

6.1 Where required by applicable law, we will obtain your consent before collecting or processing personal information for the relevant purpose.

6.2 By submitting information through an enquiry form or other facility, you confirm that the information provided is accurate and that you are authorised to provide it.

6.3 Where processing is based on consent, you may withdraw your consent subject to applicable law.

6.4 Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.

6.5 Certain services may not be available or may be affected if information necessary for providing those services is not provided.

7. SHARING OF PERSONAL INFORMATION

We do not sell your personal information as a commercial commodity.

However, we may disclose or share information where reasonably necessary with:

7.1 Service Providers

We may share information with trusted service providers assisting us with:

Website hosting;

technology;

CRM systems;

customer support;

communication services;

email services;

SMS services;

WhatsApp or other messaging services;

analytics;

marketing;

payment processing;

security; and

other business support functions.

Such parties may process information only for authorised purposes and subject to appropriate contractual or legal safeguards.

7.2 Banks and Financial Institutions

Where requested or necessary for a transaction, loan assistance or related service, relevant information may be shared with banks, financial institutions or authorised intermediaries.

7.3 Channel Partners and Authorised Representatives

Where permitted by law and necessary for responding to your enquiry, we may share relevant contact or enquiry information with authorised brokers, channel partners, sales representatives or service providers.

7.4 Government and Regulatory Authorities

We may disclose information where required by law or pursuant to:

governmental requirements;

regulatory requirements;

court orders;

legal proceedings; or

lawful requests from competent authorities.

7.5 Corporate Transactions

In connection with a merger, restructuring, acquisition, sale, transfer or other corporate transaction, information may be transferred to the relevant successor or acquiring entity, subject to applicable law.

8. THIRD-PARTY SERVICES

Our Website may use third-party services such as:

analytics providers;

map services;

social media platforms;

advertising platforms;

CRM systems;

communication platforms; and

cloud hosting providers.

Such third parties may independently process certain information in accordance with their own privacy policies.

The Company does not control the privacy practices of third-party platforms and recommends that users review their respective policies.

9. COOKIES

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

9.2 Why We Use Cookies

We may use cookies to:

enable essential Website functions;

remember preferences;

improve Website performance;

understand Website traffic;

analyse user behaviour;

measure advertising effectiveness; and

provide relevant content or advertising.

9.3 Types of Cookies

Depending on the Website configuration, we may use:

Essential Cookies: Required for basic Website functionality.

Performance and Analytics Cookies: Used to understand Website usage and improve performance.

Functional Cookies: Used to remember preferences and settings.

Marketing Cookies: Used to support advertising and marketing activities, where permitted.

9.4 Managing Cookies

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of the Website.

10. DATA SECURITY

10.1 We take reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

10.2 Depending on the nature of information and applicable requirements, security measures may include:

access controls;

authentication mechanisms;

encryption or secure transmission;

restricted access;

monitoring;

backups; and

internal security procedures.

10.3 However, no electronic transmission or storage system can be guaranteed to be completely secure.

10.4 Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

11. DATA RETENTION

11.1 We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for such period as may be required by applicable law.

11.2 Retention periods may depend upon:

the nature of the information;

the purpose for which it was collected;

the nature of the relationship with you;

legal and regulatory requirements;

accounting and taxation requirements;

dispute resolution requirements; and

legitimate business requirements.

11.3 When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.

12. DATA RELATING TO PROPERTY TRANSACTIONS

Where you proceed with a property transaction, additional information may be required for purposes including:

booking;

allotment;

agreement preparation;

registration;

statutory compliance;

taxation;

payment processing;

loan processing;

customer verification; and

other transaction-related requirements.

Such information may be retained for the period required under applicable law and contractual obligations.

13. YOUR RIGHTS

Subject to applicable law, you may have rights in relation to your personal information, which may include the right to:

request access to certain personal information;

request correction of inaccurate information;

request updating of information;

withdraw consent where processing is based on consent;

request deletion or erasure where legally applicable;

raise a grievance regarding processing of personal information; and

exercise other rights available under applicable data-protection laws.

Requests may be subject to verification and applicable legal limitations.

14. HOW TO EXERCISE YOUR RIGHTS

To exercise an applicable privacy right or raise a privacy-related concern, you may contact our designated privacy/grievance contact at:

Name: S. SURYAKUMAR

Telephone: +91 90032 53555

Address: Flat No.1, No.14, Second Main Road, Vengeeswarar Nagar, Vadapalani, Chennai-600026

We may request reasonable information to verify your identity before processing a request.

15. GRIEVANCE REDRESSAL

If you have any concern regarding the collection, use or processing of your personal information, you may contact:

Grievance / Privacy Officer: S. SURYAKUMAR

We will endeavour to address privacy-related grievances within the period prescribed under applicable law.

16. DIRECT MARKETING AND COMMUNICATION PREFERENCES

16.1 If you have provided your contact details for an enquiry, we may contact you regarding your enquiry and related services.

16.2 Where legally permitted, we may also send promotional communications regarding our projects, properties, services and offers.

16.3 You may request that promotional communications be discontinued by using the unsubscribe mechanism provided or by contacting us.

16.4 Even after opting out of promotional communications, we may continue to send essential service-related or transaction-related communications where necessary.

17. TELEPHONE AND MESSAGING COMMUNICATIONS

17.1 Where you provide your telephone/mobile number, we may contact you regarding your enquiry, property requirements, site visits, bookings or transactions.

17.2 Depending on applicable law and your communication preferences, communications may occur through:

telephone;

SMS including RCS SMS;

WhatsApp;

email; or

other electronic communication channels.

17.3 You may request cessation of promotional communications, subject to applicable law and legitimate transaction-related communications.

18. CHILDREN'S PRIVACY

The Website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware that personal information has been collected in violation of applicable law, we will take reasonable steps to address the same.

19. THIRD-PARTY LINKS

The Website may contain links to third-party websites.

The Company is not responsible for the privacy practices, security, content or policies of such third-party websites.

Users should review the privacy policies of third-party websites before submitting personal information.

20. INTERNATIONAL DATA TRANSFERS

20.1 Certain service providers used by the Company may process or store information outside India.

20.2 Where personal information is transferred or processed outside India, the Company will take steps required under applicable law.

20.3 By using the Website, you acknowledge that information may, where legally permissible, be processed through service providers located in jurisdictions outside India.

21. ACCURACY OF INFORMATION

You are responsible for ensuring that the information submitted by you is accurate, complete and current.

If you become aware that information provided to us is inaccurate or outdated, you may request correction through the contact details provided in this Privacy Policy.

22. FRAUDULENT OR UNAUTHORISED INFORMATION

You must not submit information belonging to another person without lawful authority or consent.

If you submit information relating to another individual, you represent that you are authorised to provide such information and that the processing is lawful.

23. DATA BREACHES AND SECURITY INCIDENTS

In the event of a data breach or security incident involving personal information, the Company will take reasonable steps to investigate, contain and mitigate the incident and comply with applicable legal and regulatory requirements.

Where notification is legally required, affected persons and/or relevant authorities may be notified in accordance with applicable law.

24. CHANGES IN BUSINESS OWNERSHIP

If the Company undergoes a merger, acquisition, restructuring, sale of business or transfer of assets, personal information may be transferred as part of the relevant business transaction, subject to applicable law.

The Company will take reasonable steps to ensure that such information continues to be handled in accordance with applicable privacy requirements.

25. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

changes in applicable law;

regulatory requirements;

changes in our business practices;

changes to Website functionality;

changes in technology; or

improvements to our privacy practices.

The updated Privacy Policy will be published on the Website with a revised “Last Updated” date.

You are encouraged to periodically review this Privacy Policy.

26. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Chennai, Tamilnadu, India.

Nothing in this Privacy Policy shall restrict any mandatory rights or remedies available to an individual under applicable law.

27. JURISDICTION

Subject to applicable law and the jurisdiction of competent regulatory authorities, courts having competent jurisdiction at [CITY, STATE], India, shall have jurisdiction over matters arising in connection with this Privacy Policy.

28. SEVERABILITY

If any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by law.

29. USER ACKNOWLEDGEMENT

By accessing or using the Website and voluntarily providing personal information, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, you consent to the collection, use, processing and sharing of your personal information for the purposes described in this Privacy Policy, subject to applicable law.

PRIVACY NOTICE

We respect your privacy. Personal information collected through this Website may be used to respond to your enquiries, provide information regarding our projects and services, process transactions, provide customer support, comply with legal requirements and, where legally permitted, communicate promotional information. We do not sell personal information as a commercial commodity. You may contact us using the details provided above regarding privacy-related requests or concerns.